Official Transcripts

Important Note

Following Singapore’s Prime Minister’s address to the nation on 3 April 2020 (Friday), NUS has closed most of its facilities to align with the government’s circuit breaker measures.

The following services are temporarily not available at Registrar’s Office (RO) nor at the respective Student Services Centres (SSC):

  1. Issuing Degree Scrolls and complimentary Official Transcripts (including sending by post)
  2. Issuing Official Transcripts (including sending by post) – for all requests from 6 April 2020 onwards
  3. Issuing Certification Letters
  4. Issuing hard-copy Student Status Letters

You may wish to contact the Transcript Team at [email protected] or 6516 2304 for alternative arrangements or for any further clarification or queries. We will attend to your query(s) as soon as possible. Your patience and understanding is appreciated during this unprecedented time.

Stay safe and healthy everyone!

 

Official transcripts are prepared by Registrar’s Office and have the University seal imprinted on them. These transcripts are typically accepted for any official transactions such as proof of degree(s), or applications for admissions to academic programmes or employment.

The degree title(s) and conferment date(s) will be reflected on the transcripts only when a student has been officially conferred. Please refer to the Graduation webpage for more information

You will receive a complimentary copy of the Official Transcript upon graduation.


Note: Requests for official transcript is suspended until further notice. You may wish to contact the Transcript Team at [email protected] or 6516 2304 for alternative arrangements or for any further clarification or queries. We will attend to your query(s) as soon as possible. Your patience and understanding is appreciated during this unprecedented time.

You may request for an official transcript at any time of the year.

Please note the following before you apply for a transcript:
  • Your academic transcript will be withheld if there is a “Hold” on your record. You can log in to myEduRec to check for any “Hold(s)” and contact the relevant Office to work out the necessary rectification.
  • Modules and grades of the current semester can only be reflected on the transcripts from the 11th calendar day after the day of results release (i.e. when the University has finalized all appeals for review of examination results).

    During this period, you may print the current semester’s results from myEduRec.
  • For all Semester 2 graduating students (i.e. you have completed all graduation requirements and will be conferred your degree on 30 June), no official transcripts will be issued from 21 to 30 June. This is to enable preparation for the Commencement ceremonies in July.

    To prove your graduating status during this period, you may generate the following documents from myEduRec:
  • As payments for successful applications are non-refundable, please ensure you require an official transcript before you apply.
  • Please apply for the official transcript via the Online Transcript Application (OTA) portal. Do note that the OTA portal is best viewed with Internet Explorer (IE) and if you are using the latest IE, you may need to add OTA to Compatibility View Settings to view (Tools > Compatibility View Settings > Add).

     

You will receive an auto-generated email to confirm receipt of your application regardless of successful or unsuccessful payment. Your application will only be processed if the payment is successful.

Please contact [email protected] if you do not receive a response regarding the processing status of your transcript 3 working days after the application date.

Uncollected transcripts at the Student Service Centre will be destroyed 3 months from the date of application and you will need to make a new application.


The following programmes are not issued any transcripts:

  • Master of Medicine
  • Master of Dental Surgery
  • Graduate Diploma in Dental Implantology
  • Graduate Diploma in Family Medicine
  • Graduate Diploma in Family Practice Dermatology
  • Graduate Diploma in Geriatric Medicine
  • Graduate Diploma in Occupational Medicine

Note: Requests for official transcript is suspended until further notice. You may wish to contact the Transcript Team at [email protected] or 6516 2304 for alternative arrangements or for any further clarification or queries. We will attend to your query(s) as soon as possible. Your patience and understanding is appreciated during this unprecedented time.

Normal Request

For normal requests, each copy of the hardcopy transcript is chargeable at S$5.35 (GST included), excluding courier charges:

Degree Programme Processing Time
For all degrees conferred prior to 2000 7 working days
For all degrees conferred/awarded from 2000 onwards, and all current students 4 working days
Notes:
  • Processing time excludes delivery time by courier.
  • An additional 2 working days is required during the following peak periods:
    • 2 weeks before the start of, and during each examination period
    • 2 weeks before the start of, during, and 2 weeks after the end of Commencement
Please refer to the NUS Academic Calendar for more information on the examination and commencement periods.

Urgent Request

Note: On-the-spot printing of transcript is currently not available at the respective Student Services Centres.

On-the-spot printing is available at both Student Service Centres (Kent Ridge or Bukit Timah Campus) (refer to OSA Contact Us webpage for more details) for the following groups of students only:

  • Current NUS students
  • Bachelor degrees (those conferred from 2009 onwards)
  • Higher degrees/Graduate Diplomas (those conferred/awarded from 2006 onwards)

For urgent requests, the first copy of the transcript is chargeable at $10.70 (GST included), and $5.35 (GST included) for each additional copy in the same request, excluding courier charges.

You may choose to pay by one of the following modes of payment:
  • Electronic Payment (e-Payment)
    Payment made by means of debit/credit card or internet banking – details will be provided via the Online Transcript Application system. All payment must be made in Singapore currency
  • Internet Banking

    You can make payment by means of Internet Banking if you have a Singapore bank account. Payment can be made with the following details:

    Beneficiary’s Name : National University of Singapore
    Bank : DBS Bank., Singapore
    Bank Code (optional) : 7171
    Account Number : 032-000-3133
    Payment Description/Remarks : Please specify that payment is for request for transcript(s) postage fee.

    All payment must be in Singapore Dollars.
  • NETS/Cash
    NETS and cash payment is available at SSC and SSC-BTC. All payment(s) must be made in Singapore currency.

Note: Requests for official transcript is suspended until further notice. You may wish to contact the Transcript Team at [email protected] or 6516 2304 for alternative arrangements or for any further clarification or queries. We will attend to your query(s) as soon as possible. Your patience and understanding is appreciated during this unprecedented time.

  • In Person/By Proxy

    You may collect your transcripts personally, or authorize a proxy to collect on your behalf from the following:

    Student Service Centre (SSC) at Kent Ridge Campus
    National University of Singapore
    Yusof Ishak House (Level 1) – Office of Student Affairs
    31 Lower Kent Ridge Road
    Singapore 119078
    Contact: 6516 8182 or www.askstudentservice.nus.edu.sg

    Collection time:
    Monday to Friday: 9.00am – 5.00pm

    Student Service Centre (SSC-BTC) at Bukit Timah Campus
    469 Bukit Timah Road Block B, MPA-02-02
    Singapore 259756
    Contact: 6516 8182 or [email protected]

    Collection time:
    Monday to Thursday: 9.00am – 5.30pm
    Friday: 9.00am – 5.00pm

    Proof(s) of identity, i.e. NRIC or Passport, is required for collection.

    For verification purposes during collection, the proxy will be required to produce the following documents:
    1. The ‘‘Transcript Collection – Authorization Form’’ (please download via Downloadable Forms), completed and signed by the graduate
    2. A copy of the student/graduate’s NRIC or Passport
    3. The proxy’s NRIC or Passport
  • By Courier

    You may also request for the transcript(s) to be sent to you, or directly to an institution, by courier at a charge. However, the University would not be responsible should the transcript be lost or irreversibly damaged in the mail. Please note that once your request for delivery via courier has been submitted, the payment made is non-refundable.

    The following are required before your transcripts can be mailed out:
    1. Confirmation of payment (documentary proof must be submitted to Registrar’s Office (RO) or SSC for non-electronic payments)
    2. If your transcript is to be mailed to a stated personal address, you will be required to submit a copy of your NRIC (front and back) or Passport (the personal particulars page) to RO or SSC for verification purposes. This is in line with the National University of Singapore Student Data Protection Policy.
    Estimated Delivery Time and Courier Fees

    The following courier charges are based on flat rate for documents <0.5kg, inclusive of prevailing surcharges.

    Country/ Region Cost
    (GST included)
    Estimated Delivery Time (days)
    Local Courier Service
    Singapore S$14.00 1-2
    International Courier Service by FedEx
    Malaysia (including Sabah and Sarawak) S$17.95 1-2
    Brunei, Vietnam, Macau S$29.80 1-2
    Indonesia, Philippines, Thailand China, Hong Kong, South Korea, Taiwan Australia, New Zealand, Japan S$38.10 1-2
    India S$51.65 1-2
    Bangladesh, Sri Lanka #Ranges from S$51.00 to S$98.00 1-2
    Canada, United States of America 1-2
    Europe (including United Kingdom) 2-3
    Middle East 2-3
    Mauritius   2-3
    Notes:
    • #Exact cost(s) will be reflected in the Online Transcript Application portal
    • The delivery time for international courier is an estimate provided by FedEx. Please contact FedEx should you have any queries.
    • Items may be subjected to customs inspection (which may result in additional time required for delivery)
    • All fees will be rounded up or down to the nearest 5 cents

NUS issues electronic degree scrolls/graduate diplomas and official transcripts with effect from December 2019, for graduates only, and from the Class of 2019 onwards.

More information on electronic documents may be found here.

For information on the Transcript Grade Legend, click here.

 

For enquiries pertaining to Degree Scrolls and Academic Transcripts, please refer to the Ask Student Service portal first. If your questions are not covered in the portal, you may contact RO Transcript Team at [email protected] or 6516 2304. We will attend to your query(s) as soon as possible. Your patience and understanding is appreciated during this unprecedented time.

For information regarding Degree Verification, please click here.

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